This policy applies to every purchase on PekanGame, operated by LWF Group Sdn. Bhd.
When you are entitled to a refund If you have paid for an order and we cannot deliver it, for example because the supplier is unavailable or the product is out of stock, you are entitled to your money back.
What happens first We first try to deliver your order again, usually within minutes. We will contact you on WhatsApp or by email if there is a delay.
Your choice if we cannot deliver If the order still cannot be delivered, you choose one of:
Store voucher: a voucher for the full amount you paid, issued immediately, which you can use straight away on any product; or
Refund to your original payment method: the full amount you paid, returned to the bank account, card or e-wallet you paid with, processed within 7 working days of your request. When your bank credits it depends on your bank.
When a refund is not available
The order was delivered successfully. Digital top-ups cannot be returned once credited.
The item was delivered to the player ID, server or account details you entered, even if they were wrong.
How to request a refund Contact us on WhatsApp at +60 11-4301 3150 or email business@pekangame.com with your order number (for example, PG-XXXXXXXXXXXX). Refunds are only paid to the original payment method, never to a different account.
Memberships and reseller balances
Membership subscription fees are refundable under this policy only if the membership could not be activated after payment.
A business reseller's prepaid balance top-up is refundable to the original payment method if the balance was not credited.
An order placed with a reseller balance that cannot be delivered is credited back to that balance.
